I went to Nando's at Sungei Wang twice...The first time I went there was not by choice. I just had a coleslaw. It was okay. The chocolate drink I had was nice.The second time I went, there were three of us. I had the quarter chicken meal. My boyfriend had a beef wrap and my friend had some chips and a sandwich if I'm not mistaken( You see, I dont remember food that arent impressive).
The Chicken meal I had was served cold, the chicken was so small and the side dishes wasnt that impressive. There are a lot of things that I would tolerate but I wouldnt tolerate my food served cold. Which also happened when I ordered Chicken Briyani from Pak Li Kopitiam. The beef wrap was also cold. It was the worst experience ever.
The waiters also lack professional training. The barely understand English. I know that this is not Nando's standard because I went to the Nando's in London and everything was perfect. Food served piping hot, bigger chicken portions, great side orders.
Is it just human resource problem...is it that the people that Nando's hire dont bother about food quality or just plain lazy that they take shortcuts in doing their work that eventually hurts the quality of the food...in a bigger picture it will hurt Nando's good name. I trust it isnt easy to find people who are good when it comes to waitressing or waitering in this country. It is so different overseas.